How the work actually gets done.
Repeatable procedures the Prevouched liaison team uses, written so both sides can run them. Treat each one as a default. Adopt, edit, sign.
- 01Delivery · Both sides
The first 90 days: a kickoff that does not unravel
Most offshore engagements are won or lost in the first three weeks. A repeatable kickoff that sets cadence, acceptance, and escalation before anyone writes production code.
Both7 min - 02Security · Liaison-led
Security incident: the first 48 hours
What a vetted agency does in the first 48 hours of a confirmed or suspected security incident. The window where the mark is most at risk. And most defensible.
Agencies9 min - 03Vetting · Liaison-led
The reference call, run on a standardized script
The exact structure Prevouched liaisons follow on a reference call during vetting. Published so agencies can prepare and buyers can run their own.
Both6 min - 04Delivery · Both sides
Scope reset: re-pricing without breaking the relationship
Engagements that drift do not need to die. A structured scope reset lets both sides pause, re-price, and resume. Without anyone losing face.
Both5 min - 05Sales · Backed and Managed
The pitch call, with a liaison in the room
How to run a buyer pitch when a named US accountability contact joins the call. Roles, choreography, and what not to say.
Agencies6 min - 06Delivery · Liaison-led
Escalation recovery: the call that saves the account
What happens the first time a client emails the liaison upset. A repeatable structure for de-escalating without destroying margin or trust.
Agencies8 min - 07Delivery · Both sides
Milestone gates: the invisible reason engagements don't drift
Milestone gates are the cheapest insurance an offshore engagement has. The structure, the cadence, and the language to use in the email.
Both5 min