Frequently asked
The questions both sides ask before signing.
Plain answers. If something you need is not here, the contact form reaches a human within one business day.
For buyers
If you're hiring through a vetted team.
- 01 ·Does Prevouched deliver the software?
- No. We never write code, manage your project, or invoice you. The agency you hire owns delivery end-to-end. Prevouched vets the agency against a public rubric, issues a revocable verified badge, and on supported engagements provides a named US contact who joins the calls where the relationship is most fragile.
- 02 ·What does the verified badge actually guarantee?
- That the agency passed our five-pillar rubric (technical, past-work, references, communications, security) at the date stamped on their verification page, and that the badge has not been revoked. It does not guarantee any specific engagement outcome. Outcomes are between you and the agency.
- 03 ·What happens if the engagement goes badly?
- If the agency is in Backed or Managed, the named US liaison is your standing point of contact for escalation. They acknowledge in writing within one business hour, convene a recovery call within 48 hours, and put the outcome in writing within 24 hours of that call. See the escalation-recovery playbook.
- 04 ·Can a vetted agency lose the badge?
- Yes. The badge is revocable. Material misrepresentation, repeated SLA breaches, undisclosed subcontracting, security incidents, or pattern-of-life issues against the rubric all trigger review. Revocation is published on the verification page within 15 minutes of the decision.
- 05 ·Do I pay Prevouched?
- Not as a buyer. Prevouched only ever invoices the agency. Membership and, where applicable, a success fee on sourced deals. There is no markup on your engagement and Prevouched is never a payee on your contract.
For agencies
If you're applying or already vetted.
- 01 ·How long does vetting take?
- Typical pass is two to four weeks from a complete application. References and security review are the most common bottlenecks. We will not rush either.
- 02 ·What does a failed vetting look like?
- We share the rubric scores, the specific criteria that did not clear the pass bar, and a re-application window. Most failed first attempts are references and security artifacts, not technical depth.
- 03 ·What is the difference between Backed and Managed?
- Backed gives the buyer a named US contact who owns the relationship in writing. Business-hours email SLA, escalation handling, expectation-setting comms. Plus roughly two covered live calls per month (pitch, kickoff, escalation, milestone gate). Managed adds a senior dedicated contact, a tighter SLA, roughly five covered calls per month, and an opt-in prime/SLA contract layer. Daily standups are never covered.
- 04 ·How is the success fee calculated?
- A percentage of first-year contract value. 10–15% when Prevouched sourced the introduction and helped close (prevouched_sourced). 3–5%. Or a flat fee. When the agency sourced the lead but a Prevouched liaison materially helped close (liaison_assisted). 0% when there was no Prevouched involvement (agency_sourced). Attribution is encoded per deal, not negotiated after the fact.
- 05 ·Will Prevouched join my daily standups?
- No. The liaison is not your project manager. Covered live calls are pitch, kickoff, escalation, and milestone gates. Standups and routine status meetings are explicitly excluded.
- 06 ·Can I use the badge before I am fully approved?
- No. The badge is live-rendered from our database. An applicant or suspended agency will not pass verification, and using the badge before approval is grounds for permanent disqualification.
Policy
On contracts, scope, and the rubric.
- 01 ·Where does Prevouched sit on the agency-client contract?
- Nowhere by default. Prevouched is not a party to your delivery contract. Managed tier offers an opt-in prime/SLA layer where Prevouched carries additional accountability; that arrangement requires legal review and is priced accordingly.
- 02 ·How does Prevouched handle subcontractor disclosure?
- Vetted agencies must disclose material subcontractors and update disclosures within 30 days of any change. Undisclosed subcontracting against the rubric is a revocation trigger.
- 03 ·How is the rubric versioned?
- Versioned and dated. Every agency's verification page records the rubric version they cleared. Material changes are announced in the changelog with a re-attestation window.